Privacy Policy

Last updated: April 2026

1. Introduction

JEEVibe LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use JEEVibe, our Cognitive Tutor for JEE — including our mobile application, website (jeevibe.com), and related services (collectively, the "Service").

This policy is designed to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable data protection regulations. JEEVibe LLC is incorporated in the State of Delaware, United States.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Phone Number: Used for account authentication via OTP verification
  • Email Address: Used for account recovery, important notifications, and payment receipts
  • Name: For personalization and receipts
  • Grade/Class: To customize content for your academic level
  • Coaching Enrollment Status: Optional, to personalize your learning pathway

2.2 Usage Data

We collect data about how you interact with the Service:

  • Questions attempted and answers submitted
  • Time spent on questions and sessions
  • Thinking Profile and cognitive diagnosis results
  • Capsule engagement (opened, completed, skipped)
  • Snap & Solve images you upload
  • Device and app information (device model, OS version, app version, crash reports)

2.3 Payment Information

We do not store your payment card numbers, UPI credentials, or bank account details on our servers. All payment credentials are collected and tokenized directly by Razorpay (our payment processor) in accordance with Reserve Bank of India (RBI) guidelines. We receive only transaction status (success/failure), transaction ID, and amount for our records.

2.4 Cohort / Class Grouping (Coaching Center Partners)

If you join JEEVibe through a coaching center or school using a class invite code, we record your association with that cohort. Aggregated, anonymized cohort-level insights (e.g., common thinking gaps across a class) may be shared with the partner coaching center to support teaching. Your individual responses and Thinking Profile remain private to you unless you explicitly consent to sharing.

3. How We Use Your Information

We use your information to:

  • Provide and improve the Service, including generating your Thinking Profile and targeted interventions
  • Process subscription payments and send receipts
  • Comply with Indian OIDAR GST tax reporting requirements (aggregated transaction data only)
  • Authenticate your account and secure it against unauthorized access
  • Send service-related notifications (practice reminders, trial expiry, billing)
  • Respond to your support requests
  • Analyze usage patterns to improve the cognitive diagnosis system (using anonymized data)

4. Third-Party Services

We use the following third-party services, each governed by their own privacy policies:

  • Razorpay Software Private Limited — Payment processing. Transaction data (transaction ID, amount, status) is shared with Razorpay for fraud prevention and regulatory compliance. Razorpay handles all sensitive payment credentials per RBI guidelines.
  • Firebase (Google LLC) — Authentication, database, storage, hosting, analytics, and crash reporting
  • OpenAI — AI-powered question processing. User data is not retained for model training per our agreement with OpenAI.
  • Anthropic (Claude) — AI tutoring and question analysis. User data is not used to train models per our agreement with Anthropic.
  • Render.com — Backend hosting infrastructure
  • Sentry — Error tracking and crash reporting (anonymized where possible)
  • Resend — Email delivery for account notifications and receipts

5. Data Retention

We retain your data as follows:

  • Account Data: Until you request deletion
  • Usage Analytics: Anonymized after 12 months
  • Snap Images and Solutions: Retained per your subscription tier (7 days for Free, 30 days for Pro, 365 days for Ultra)
  • Transaction Records: Retained for 7 years to comply with Indian GST / OIDAR filing requirements and financial auditing
  • Support Communications: Retained for 2 years

6. Your Rights (DPDP Act)

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

6.1 Right to Access

You may request a copy of the personal information we hold about you.

6.2 Right to Correction

You may request correction of any inaccurate personal information.

6.3 Right to Erasure

You may request deletion of your personal information, subject to legal retention requirements (such as transaction records retained for tax compliance).

6.4 Right to Withdraw Consent

You may withdraw consent for processing at any time. Note that withdrawing consent may limit or terminate your access to the Service.

6.5 Grievance

To exercise any of these rights or raise a grievance, contact our Grievance Officer at info@jeevibe.com. We will respond within 30 days.

7. Parental Consent

For users under 18 years of age, parental or guardian consent is required. We collect and store a consent acknowledgment at signup. Parents may revoke consent or request account deletion at any time by contacting info@jeevibe.com.

8. Security

We implement industry-standard security measures including TLS/SSL encryption for data in transit, access controls, Firebase Security Rules, and regular security audits. However, no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

9. International Data Transfers

JEEVibe LLC is based in the United States. Your data may be transferred to and stored on servers located in the United States (Firebase, Render, OpenAI, Anthropic, Sentry). By using the Service, you consent to such transfers. We ensure that international transfers comply with DPDP Act cross-border transfer provisions through appropriate contractual safeguards with our service providers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or in-app notification. Changes become effective when posted. Continued use of the Service after changes constitutes acceptance.

11. Contact

For privacy-related questions or to exercise your rights:

Grievance Officer: info@jeevibe.com
Entity: JEEVibe LLC
Registered Office: 131 Continental Drive, Suite 301, Newark, DE 19713, USA